na NUTTI-06120000000059 20250624090525 0010-091900000001390 NTPDKUP ind rda a-io-nt Fandy Tjiptono Service management : mewujudkan layanan prima / oleh Fandy Tjiptono ; editor, Dwi Prambantini. -- xii, 234 halaman : ilustrasi ; 28 centimeter Bibliografi : halaman 225-233 978-979-29-0509-0 Indonesia [22] 658.81 658.81 FAN s Yogyakarta : Andi, 28 centimeter Manajemen Dwi Prambantini, editor NTPDKUP 333/BP/R/10/C3 332/BP/R/10/C3 331/BP/R/2010/C1